When will my products ship?

Products that are in stock will ship within 2 business days.

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Is expedited shipping available?

Need your resources right away? Call Customer Service at 855-771-5672 for expedited shipping options. Additional charges will apply.

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Are all resources shipped for free?

• No minimum order required
• Free ground shipping on all U.S. orders
• Shipping fees apply to Canadian orders
• For international orders, please contact Customer Service at 855-771-5672

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Can I track my package after my order has been shipped?

Once your order is processed and shipped, you will receive an email confirmation including the tracking number for your package. You will be able to track your order on the shipper’s website using this tracking number.

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Who can I contact for help with my web account?

For questions regarding your website account please contact Customer Service at (855) 771-5672 or email [email protected]

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What can I do if I lose my login or password?

You are able to reset a lost or forgotten password by going to the “Login” link on the site and then clicking on “forgot your password?”

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Do I need to have an account to place an order on the website?

Yes, you will need an account on the Lifestyle Matrix Resource center to place an order on the website. You can register right on the website.

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How long will it take for my account to be approved?

You'll automatically receive access to our website, allowing you to explore all of our available resources.

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What type of licensure is required to qualify for an account?

No specific licensure is required to qualify for an account. However, our educational resources are designed specifically for healthcare providers. We create tools that help translate complex health information into clear, practical guidance so you can confidently collaborate with your patients in achieving their health goals.

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Do you offer any special promotions?

We do provide occasional promotional discounts via email.   If you do not wish to receive these promotional emails you can unsubscribe to the mailing list at any time by clicking on the “unsubscribe” link located at the bottom of every e-mail.

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Which credit cards do you accept?

We accept Visa and MasterCard.

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What are Customer Service Hours and Contact Information?

Our Customer Service hours:

Monday: 8am - 5pm CST
Tuesday: 8am - 5pm CST
Wednesday: 8am - 5pm CST
Thursday: 8am - 5pm CST
Friday: 8am - 5pm CST
Saturday: Closed
Sunday: Closed

Our Contact information:

Email: [email protected]
Phone: (855) 771-5672
 

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What is your Return Policy?

Due to the nature of the resources sold by the Lifestyle Matrix Resource Center returns will not be accepted. If, however, you receive any damaged product, we will replace it within 7 days of receipt. To report any damaged items, please contact Lifestyle Matrix Resource Center Customer Service at (855) 771-5672. Please save the original box and all of the contents.

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